Q&A: What can I do with my MediaScouter hardware?
QUESTION: After reading about MediaScouter last week on this blog, I purchased their recommended hardware, a Socket scanner and PDA. Then I found out they've suspended new subscriptions, and I'm stuck with some expensive gadgets I can do nothing with.
ANSWER: It seems that MediaScouter got a few more customers than they were expecting. Now they're scrambling to add capacity. I wrote to them about your situation, and they replied promptly: They'll add a subscription for you (and anyone else in this same boat) if you'll e-mail them and explain you've already bought the hardware.
I guess MediaScouter has done the right thing by capping subscriptions until they get their act together. Better to turn away customers for a while rather than ensure crummy service for all.
ANSWER: It seems that MediaScouter got a few more customers than they were expecting. Now they're scrambling to add capacity. I wrote to them about your situation, and they replied promptly: They'll add a subscription for you (and anyone else in this same boat) if you'll e-mail them and explain you've already bought the hardware.
I guess MediaScouter has done the right thing by capping subscriptions until they get their act together. Better to turn away customers for a while rather than ensure crummy service for all.
posted by Steve Weber at 6/11/2006
1 Comments:
I ordered several copies of a title for myself when I could find it in a dealer listing, and the price was one cent. But I was really taken back by the shipping charges - a single copy for $7 or so, standard snail mail. I dropped that one and ordered from another seller - shipping was over $10! A third came in at $14.
If I can just double the shipping charge on all orders it would increase profits but I wonder if this would not catch up with negative feedback ... not mention a somewhat dubious prictice. I have to check this title at $5, and see if the total with shipping is cheaper. Anyhow, I wonder if this is a common practice.
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