Q&A: My book listing was incorrect and sold, what now?
QUESTION: I sold a book, and when packing it noticed that Amazon indicates it's a hardcover, but my copy is a softcover with the same ISBN. I e-mailed the buyer through Amazon and directly to ask if she wanted to buy it anyway or get a refund. She hasn't responded and it's been over 24 hours. I advertise next-day shipping. She's in Australia. It's a $15 textbook. Some of the other listings specify paperback and some don't say.
Would you tell the buyer?
ANSWER: It's either an error in Amazon's catalog, or the publisher re-used the ISBN. I wouldn't lose too much sleep on this one.
Just print out your e-mail where you explained things and enclose it. Tell the customer you're fairly confident this is the book she's expecting but if not you're happy to refund, etc. If you're giving a free upgrade to Global Priority you can probably afford to wait another day on this one.
But absolutely, I'd point out the discrepancy. Buyers can be extremely unforgiving if they suspect they're being conned.
Good luck!
Would you tell the buyer?
ANSWER: It's either an error in Amazon's catalog, or the publisher re-used the ISBN. I wouldn't lose too much sleep on this one.
Just print out your e-mail where you explained things and enclose it. Tell the customer you're fairly confident this is the book she's expecting but if not you're happy to refund, etc. If you're giving a free upgrade to Global Priority you can probably afford to wait another day on this one.
But absolutely, I'd point out the discrepancy. Buyers can be extremely unforgiving if they suspect they're being conned.
Good luck!
posted by Steve Weber at 10/16/2006
2 Comments:
Why is it so many times you list a book, and the picture for the cover is different than your book but published the same year?
Those cover images come from a lot of different places, and often an outdated one will overwrite the one that's supposed to be there. Pretty aggravating.
And we all know how hard it can be to communicate with the bookselling sites like Amazon, trying to get something fixed.
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