Amazon unveils new contact form for reporting community violations
Amazon is phasing out its e-mail address sellers use to report community rules violations such as inappropriate listings. Instead sellers will need to use this contact form and send their message through the Web.Here's the entire announcement:
We are pleased to announce a new "Contact Us" form for our sellers to use when reporting community rules violations. We've made this change to the reporting process because we want to act more quickly and more efficiently, and we feel this form will give us better, actionable information. This new form replaces the reports@amazon.com e-mail alias.
We ask you to start using this form when submitting reports to us. Please note that the reports@amazon.com e-mail address will be deprecated in early 2007.
To use this new Contact Us form, please go to http://www.amazon.com/gp/help/reports/contact-us. When filling out the form, please be sure to include the requested information.
Thank you for your continued business with us, and thank you for selling at Amazon.com.
OK, I'm sorry, at the risk of sounding like a smart ass, I've just got to say this: How the heck do you come up with "deprecated in early 2007" at the end of this second paragraph? I think I know what you mean, Amazon, the address is being phased out, retired, put out to pasture, trashed.
Deprecated??? Get a friggin dictionary, man. Booksellers are reading you. Have some pride, for crying out loud!
posted by Steve Weber at 11/18/2006
10 Comments:
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deprecated
Said of a program or feature that is considered obsolescent and in the process of being phased out, usually in favour of aspecified replacement........
deprecated. Dictionary.com. The Free On-line Dictionary of Computing, Denis Howe. http://dictionary.reference.com/search?q=deprecated (accessed: November 18, 2006).
dd
Sorry, I thought we were talking about English.
I think ignorance of some of these geek terms denotes a certain sophistication. I had to look it up, too. :)
dd
Hmm, I wonder if this will now result in an actual person responding to any queries? Or maybe some actual customer service? We can sure hope, anyway...
In this past week I emailed Amazon about a review that badmouthed booksellers and they sent me a choppy, almost believeable form letter stating that the review that had been removed. However, after a few days, it was still there, which didn't surprise me too much. I persisted and emailed them again, and lo and behold, they actually removed the review (I'm still in shock, to say the least).
But, when I contacted them again about another negative item made by the same person...they wrote back stating:
"We understand your concerns, but the post does not fall outside of our guidelines."
Hmm...I guess I just got lucky on the first one...but I suppose only having to only email Amazon twice was a victory in itself...
Deprecated...at the risk of being inappropriate I will not say how that could be interpreted...or perhaps they simply meant that they enjoy depreciating their third party sellers?
What is the reason behind the switch..an e-mail is an e-mail, a form is more resistant towards spams, but Amazon should be able to filter them out easily anyway.
http://en.wikipedia.org/wiki/Deprecation
That's a proper use of the term. The link you give in your post contains the applicable definition (as already pointed out in the comments.)
OK, OK I was wrong. In school I studied English, not computer jargon.
I still say it's the goofiest word choice I've ever seen in my life. It's a forum for booksellers, not geekazoids.
Yes, it is geek (or Software Developer, anyhow). It is a common term to mean basically that it still works, but should not be used for future work and will likely stop working at some point when it seems like current software isn't using it anymore. You probably have a point though, that Marketplace Sellers are not Software Developers or Computers. But, many times with Amazon.com (and eBay), I get the distinct impression that it is driven by the Developers "Genius" (in thier own minds) than user driven specifications (as in what people want or need).
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