Reminder: In 3 days, Amazon deletes customer info from shipping e-mails
Three days from now Amazon will no longer include customer names, shipping addresses and e-mail addresses in "Sold, ship now" e-mails. From that point on, the e-mails will include only:
- Notification that a customer has purchased one of your products.
- The order ID.
- The quantity and product title of the item in the order.
Labels: Amazon Marketplace, customer service
posted by Steve Weber at 5/17/2007
4 Comments:
Is it just me, or is Amazon.com insane?
Of course we use the "Sold-Ship Now" emails for order processing. Or, we did, until we realized that we were making less money with Amazon than we were on eBay.
I think this is a great move. There is no need for that info to be floating around any more than it should be. Email is the least secure source for information dispersal. Amazon's Service Order Notifier can be used and provides an easy to use interface if you don't connect directly with the data thru some other software.
Different topic, but definitely relevant to bookselling. Any one else going NUTZ over the USPS new rates? First international order for a set of books is going to cost $37.34 slow boat. Not heavy books. Two books weight 5 lbs. 5.5 oz. I figure I am a dead man in the water with my international online orders. Too bad, it was a steady source for me. Not gone, obviously.
Oh yes, I accepted the order because the US PO front desk person read the screen wrong. International is on with domestic, and he said $11.00 flatrate, $25.00 for my weight. DONCHALOVEIT?
Debbie K.
Well...unless my sales pick up pretty soon, it won't make too much difference either way. I'll have lots and lots of time on my hands to research my customers'purchase information.... Have others sellers noticed a significant drop in sales over the past 2 months?
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